Last Updated: 28/08/2025
Billing Terms and Conditions
Zohraya Payment Policy
1. Accepted Payment Methods
At Zohraya, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed in GBP.
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on Zohraya are in GBP.
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
- Zohraya uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@zohraya.com
6. Fraud Prevention
- Zohraya reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
Contact Information
Website Name: Zohraya
Address: Jan Boterenbroodstraat 20, 1019 GG Amsterdam, Netherlands
E-mail: support@zohraya.com
Phone: +447450593625
Customer Service Hours: Monday - Friday: 09:00AM-5:00PM GMT
Contact Form: Contact Us
Quick Links
We aim to achieve maximum customer satisfaction. Feel free to contact our specialised customer service team at the above contact details or using our Contact Form. Our target response time is 48 hours.